Within 30 days of delivery, eligible unopened items may be returned for a full refund minus shipping charges. In the event items purchased were offered with free shipping the cost of shipping the item will be deducted from the customers refund. If requested we will provide proof of shipping cost to the buyer. Return must be received by our warehouse within the stated time frame.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. Items that have been opened are subject to a 10% restocking charge.
When returning items the manufacturer's labeled packaging must be enclosed within an additional shipping carton and there should be no labels or stickers adhered to the original manufacturers packaging. Please also include a copy of either your RMA or Order confirmation.
Items should be shipped back to K & M Camera pre-paid and fully insured. We do not accept COD or freight-collect shipments. Except when the return is a result of our error, return shipping costs are the responsibility of the buyer. At this time we will only provide return shipping labels for items that are defective, or were damaged in shipping.
Please provide us with the Tracking number for your return so that we may process it as quickly as possible. It may take up to 1-3 business days after delivery for your return to be checked and processed.
DAMAGED ITEMS: All packages should be inspected to ensure no damaged has occurred to the box during shipping. DO NOT SIGN for a package if it is damaged, please refuse the delivery and contact us immediately so that we may send a new package. Once you sign for an item, you are signing acceptance of the product as is. If the package is not visibly damaged but you encounter a problem with it, please notify us within 48hrs so that we may resolve the problem quickly.
We do not accept returns for the following items:
In the event the above conditions are not met, K&M Camera reserves the right to refuse customers return.
K&M strives to ship all orders within 1-2 days of payment, unless otherwise specified. We do not however, process orders Saturday and Sunday. As such, any orders that are submitted over the weekends or on holidays will be considered received the next business day. Buyers will be notified promptly of any unexpected delays.
"Free Shipping" offers are only valid for orders shipping within the 48 Contiguous United States.
Shipment errors due to a bad address entered by the buyer and will not be credited for shipping charges if returned, or at all if lost or abandoned by the carrier. A valid phone number is required for all orders. It is required for shipping and may be used for payment verification.
We will enter tracking information into your order as soon as it is available from the shipping carrier.
Packages of high value will require a signature upon delivery (in accordance with PayPal & Credit Card processor requirements). Please make sure you are at the ship to address to sign for the package on the day of delivery (as specified by the carrier provided tracking number).
If an shipment is undeliverable (incorrect address, no one home to sign, etc) your package will automatically be sent back to us. In the event that this occurs an additional shipping charge, equal to the original shipping amount, will be deducted from your refund to cover the return shipping.
At this time we do not have a system in place that enables buyers to choose a specific carrier, and we are unable to bill 3rd party shipping accounts. We are unable to add special instructions/notes for the carrier. We are unable to reroute a shipment after it has left our warehouse. Please ensure that your shipping address is correct before submitting your order. Please also make sure that someone is available to sign for your package at the ship-to address.
If your package was damaged during transit a claim needs to be filed with the carrier. You must keep the box and all packing material for the carrier to inspect. Please contact us if you have questions.